When do I receive information about my course?
Upon successful registration the student will receive an email with his or her login information. This email is sent to the student's email. Returning students will see new courses on their profile page; an email is not sent. Students who have registered for Fall 2018 courses will see them on their profile page beginning August 6.
When will I hear from my instructor?
Communications vary by instructor, but you should definitely hear something no later than a few days before the first class.
What is the refund policy?
Our first concern is your child. We want him or her to be in the right course with the right instructor. Sometimes it takes a few weeks to get a feel for a class. If your child needs to move to a different course, that's okay. We understand. We will work with you to find the right fit or issue a refund.
Do you offer tuition payment plans?
Yes. We understand that financial circumstances vary with individual families. We do not want to deny a child's access to our courses because you cannot make full payment at the time of registration, so we will set up a payment schedule for you. Please call 845-726-4444 for more information.
Can I skip a class?
Absolutely not. (Just kidding!) We understand that things come up, and your child might not be able to attend a scheduled class. Most of our live sessions are recorded, so there is a little wiggle room for a child to make up a class on his or her own. As a courtesy, please inform the instructor of the absence prior to the missed class if possible.
What do I need for my course?
All courses require access to the internet. Students should be comfortable using a keyboard and email. Each student should have his or her own email account. Do not use a single family email for multiple students. Some courses require books. Some courses will need a webcam. For live sessions, you will need access to the computer's camera and microphone. Please refer to the specific course description for the requirements.
Why does a student need his or her own email address?
Email is part of the student's ID and login and is used to communicate with the instructor. Each email address must be unique.
Are the books included in the course fee?
No. Books are purchased separately. Some families already have the books and do not need to repurchase them. We offer discounted packs for MCT Complete Levels and the trilogy courses. If you do not need all the books that are included in the pack, books may be purchased individually from Royal Fireworks Press at rfwp.com.
Can more than one student use the same computer?
More than one child can attend the live classes on a single computer, but interaction will be limited. The student who logs in will be the one interacting with the class. Logging in from a smartphone or tablet could be an alternative for the second child.
Can I use an iPad to access the course?
Yes. If the course includes live sessions a Blackboard app from the Apple apps store (free) must be installed on your iPad.